Application Support – Functional
Religare Technova has setup a National Help Desk for providing application functional support telephonically to customers at any location and deploy significant number of call agents with background in relevant domain and prior experience to ensure adequate support to its customers.
The application support team should also take “train the trainer” sessions for customer staff as and when required by customer. The call coordinator and agents for functional support shall be responsible for managing the responsibilities. The list of applications can be decided after the applications are finalized.
Application monitoring
Religare Technova undertakes monitoring of customer applications on a day-to-day basis to ensure that the application functions reliably. The service offered addresses management of the application specifically related to change management, configuration, troubleshooting and identifying performance bottlenecks.
It also conducts configuration reviews to isolate bottlenecks and bring out parameters affecting the performance and coordinate with customer and the application vendor to tune the application. Services are provided to monitor performance of the application and tune them for greater performance. It is expected that Religare Technova would make use of tools provisioned or write custom scripts in order to perform application monitoring, problem isolation and tuning. A log of response time of the application from any end user location is maintained and the summary and analysis of the same provided to customer on quarterly/half yearly basis.
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