Healthcare

By 2020 the pharmaceutical market is anticipated to more than double to $1.3 trillion, with the E7 countries - Brazil, China, India, Indonesia, Mexico, Russia and Turkey - accounting around one fifth of global pharmaceutical sales. Further, incidence of chronic conditions in the developing world will increasingly resemble those of the developed world

The analysis above implies the need of advanced research & ultimately new molecules or devices effectively introduced into the market to meet market needs. Life Sciences companies everywhere are suffering a dearth of new compounds/devices in the pipeline, poor financial performance, rising sales and marketing expenditures, increased legal and regulatory constraints and challenges, and tarnished reputation. At the same time health payers and providers everywhere have recognized that current health care expenditure levels are also unsustainable unless they deliver more demonstrable care and cost benefit over the long term. In order to make the most of these future growth opportunities, the life sciences industry must fundamentally change the way it operates.

Time is money in any industry, but for life sciences companies a single day of having a new drug/device in the market can be worth hundreds of thousands, sometimes millions, of dollars. Increased competition, shorter market cycles, greater customer expectations, changing business models and financial constraints are creating unprecedented demands on the life sciences industry’s ability to deliver superior value to shareholders and innovative healthcare to patients across the spectrum of products, processes, services and solutions. Streamlining healthcare processes will mean lower costs for patients as well availability of healthcare for a wider spectrum of citizens. Religare Technova helps customers streamline processes, eliminate inefficiency, increase productivity and improve decision-making. Our long term association with the Fortis Healthcare group builds on our domain knowledge and gives us the edge in this segment.

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Knowledge Management:

Our information management solutions to the healthcare industry include solutions for hospital information management systems. In Health care vertical, Religare Technova Business Intellect Ltd. is supporting one of largest operating health care chain for its medical stores and hospital management. We support health care industry through both voice and non voice mode. RTBIL offers customer helpdesk, customer acquisition for medicine stores, loyalty programs. Technology wise we support Health care companies in Application testing, portfolio management, CRM integration.

Our Knowledge Management offerings:-

• Query Resolution
• Appointment fixation for Test Reports/Professional Advisory services.
• Welcome Calling
• Appointment fixation calling for MR’s
• Loyalty program calling
• Reminder service calling
• Customer helpdesk
• Home delivery Helpdesk

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